What does it mean to have your slot locked?
Slots are locked (suspended) when there is a problem that needs to be solved. While a slot is locked the client is shutdown and FTP is blocked. In most cases the problem can be quickly resolved allowing us to unlock your slot. There are several reasons your slot may be locked:
Reasons for locking slots
You haven't paid for your slot. Your "Due Date" can be seen on the Manage page. You can fix your balance by paying via This page. After payment is made we will unlock your slot.
It may mean we need to talk to you about something. Check to see if you have received an email if not kindly contact us via a support ticket