Articles

  MaxMind / Block Order?

If you received a message about a MaxMind error / Blocked order, it means your order was deemed...

 Add Funds/Credit To Your Account

Adding funds to your account is very simple. Just click the link below and login. Then select...

 Am I in a contract? Can I cancel my product?

You are NOT in any contract with Wicked Servers. The only agreement that you make is that you...

 Can I change billing cycles?

If you would like to change billing cycles (for example, from monthly to semiannual), please...

 Cancellation Time & Payment Requirements

Cancellation Time In order for you to not lose your server due to non-payment, we require 1 week...

 Currencies

We support billing and product sales in the following currencies: SEK (default currency)...

 Do you charge for the time i'm waiting for delivery?

No, the service will run until the delivery date, and not just the due date. So if you ordered...

 Do you store Credit/Debit Card details?

No, we do not. We use Skrill, Stripe and PayPal for credit card payments so we do not store any...

 How can I cancel my service?

To cancel your account you need to login to your client area, Select "Services / My Services"...

 How do I cancel a payment subscription?

If you created a payment subscription or automated regular payments with a payment gateway (e.g....

 How do I pay using Bitcoins?

How to get Started with Bitcoin At Wicked Servers we love bitcoin! We think bitcoin and other...

 I cancelled my service, yet you charged me!

No, we did not charge you. You have an active Paypal subscription still effective that you forgot...

 I don't want a Paypal subscription, can i make one-time payments?

Yes, absolutely.Both options are presented in payment page and you are free to choose between...

 I seem to have paid twice, what happened?

This can happen if you paid and invoice twice, like for example once manually and once...

 Information About Our Prices

All the prices on the site are on a per month basis unless stated otherwise. At the end of each...

 Order paid and is active but not received my logins?

If your order has been processed and is displaying as ACTIVE then you will have been sent emails...

 PDF Invoices

You will receive a PDF invoice along with your invoice payment confirmation email. This PDF...

 Payment Options

Wicked Servers Payment Options accepts several different payment methods so we may give all of...

 Payment confirmation

Once we receive your payment, you will be sent out an email entitled Invoice Payment...

 Payment security

From the moment you enter our website, all the information transmitted between your computer and...

 Renewal Process

7 and 3 days before your renewal due time, you will receive an email informing you that your...

 When do I get my invoice?

All invoices are generated by the billing system 7 days before their due date, you will also...

 Where can I get a copy of all my invoices?

To access all of your invoices, login to the client portal and click the My Invoices link. There...

 Will I get a refund for the time not used if I close the service before its expiry date?

We regret to say it is not possible. If you use immediate cancellation the service you want to...

 You charged me without authorization, wtf? refund immediately!#!#!!

Except, we cannot and do not charge anyone automatically or without authorization. All...

 What happens when I receive suspended notice?

In most cases this will mean that we have temporarily stopped your service because of overdue...