How can I cancel my service?

To cancel your account you need to login to your client area,

  • Select "Services / My Services"
  • Then choose which package you want to cancel and click on the icon to the right of your products "View Details"
  • Select "Management Actions" and click Request Cancellation.

There are two options to choose from:

Immediate cancellation: The service will be switched off within 24h, even if there is still a longer period till the end of the time paid for. The money for the time not used is not refunded.

End of Billing Period: The service will be switched off when the period paid for is over.

Please choose one of the options and press the Request Cancellation button. After resigning from your service you will get email confirmation.

Note: Refunds/Partial Refunds cannot be given for early cancellations. If you have also created a subscription with a payment gateway (eg. Paypal) these will need to be canceled manually via your payments site account.
We cannot refund any subscription payments for none canceled products after renewal.

Was this answer helpful?

 Print this Article

Also Read

Cancellation Time & Payment Requirements

Cancellation Time In order for you to not lose your server due to non-payment, we require 1 week...

I cancelled my service, yet you charged me!

No, we did not charge you. You have an active Paypal subscription still effective that you forgot...

PDF Invoices

You will receive a PDF invoice along with your invoice payment confirmation email. This PDF...

Payment Options

Wicked Servers Payment Options accepts several different payment methods so we may give all of...

I seem to have paid twice, what happened?

This can happen if you paid and invoice twice, like for example once manually and once...